We deliver to physical addresses, post office boxes and parcel lockers within Australia.

Unfortunately, our oil is not available outside Australia, and we don’t deliver to international addresses – it’s simply too expensive.

If you are in North America, our advice would be to look for some Californian growers who also process their own olives on-site, as a starting point for really great quality, fresh extra virgin oils. The California Olive Oil Council may be a good resource for you to begin your search.  https://cooc.com/members/type/producer/

We charge $10 for orders up to $80 and $15 for orders over $80.  Olive oil is heavy!

We pack and despatch most webstore orders in 1-2 business days from receipt of paid order. We despatch from either our grove in Cobram, or our warehouse in Melbourne.

Delivery times after despatch can be 2-6 days for metropolitan capitals on the east coast and up to 21 days for west coast and more remote areas.

You will receive an email notifying you of your tracking number when we book your parcel for next day despatch. 

Unfortunately, our oil is not available outside Australia, and we don’t deliver to international addresses – it’s simply too expensive.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.